Une pièce d’identité envoyée en format photo flou suffit à faire basculer le compte en vérification manuelle, et l’écran affiche alors un statut bloqué. La cause la plus fréquente reste un document illisible ou dont les bords sont coupés.Vérification d’identité bloquée ou documents refusésLe joueur voit sa demande de vérification rester en attente ou revenir avec la mention « document refusé ».La photo est floue, coupée ou prise avec un reflet.Le nom du compte ne correspond pas à celui du document.Le document présenté est expiré.Une partie du recto ou du verso manque.Le justificatif de domicile date de trop longtemps.Reprenez la…

Wenn Sie beim Login die Meldung „Konto gesperrt“ sehen, liegt das meist an mehreren fehlgeschlagenen Versuchen hintereinander. Auch eine veraltete Browser-Sitzung kann diese Fehlermeldung auslösen.Login nicht möglich oder Konto gesperrtSie geben das richtige Passwort ein, aber das System meldet „Zugriff verweigert“.Zu viele Fehleingaben beim PasswortBrowser-Cookies blockieren die SitzungKonto wegen Sicherheitsprüfung vorübergehend gesperrtPasswort wurde kürzlich geändert, aber nicht gespeichertAlte App-Daten stören den Zugriff (im Browser spielen)Öffnen Sie die Login-Seite im privaten Fenster Ihres Browsers.Klicken Sie auf „Passwort vergessen“ und setzen Sie ein neues Passwort.Aktivieren Sie die Zwei-Faktor-Authentifizierung, falls Sie sie deaktiviert haben.Löschen Sie Cookies und Cache Ihres Browsers vollständig.Prüfen Sie, ob…

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